Refund policy

1. What you can return

You can return an item for any reason within 7 days of delivery, including a change of mind, as long as it is:

• unused
• in its original packaging
• in the same condition you received it, with all parts and accessories

Damaged, defective or wrong items are covered separately in section 6.

2. How to start a return

1. Email store@playzokids.com or use our contact form within 7 days of delivery.
2. Include your order number and tell us whether you want a refund or an exchange.
3. We arrange a free pickup from your address.
4. We inspect the item and send your refund or replacement.

3. Timeline

4. Refunds

Once we have inspected your return, we send your refund to your original payment method within 7 business days.

• Your bank or card provider may take extra time to show the money in your account. That part is outside our control.
• There are no restocking or administrative fees. You receive the full price you paid for the returned item.

5. Exchanges

You can exchange an item instead of taking a refund, within the same 7 days and under the same conditions.

• Exchanges depend on stock.
• If the item you want is not available, we refund you instead.
• Pickup of the original item and delivery of the replacement are free.

6. Damaged, defective or wrong items

If your item arrives damaged or defective, or you received the wrong product, we make it right at no cost to you.

• Contact us within 7 days of delivery with your order number and a photo of the problem.
• We collect the item free of charge.
• You choose a replacement or a full refund.

7. Cancelling an order

You can cancel free of charge any time before your order is dispatched. Email us with your order number.

Once an order has been dispatched, it is handled as a return under this policy.

8. Items we cannot accept

We cannot accept a change-of-mind return if the item:

• has been used or assembled
• is missing its original packaging, parts or accessories
• is requested more than 7 days after delivery

This does not apply to damaged, defective or wrong items, which are covered in section 6.

9. Where this policy applies

This policy applies to orders placed on playzokids.com and delivered within the United Arab Emirates.

10. Your consumer rights

Nothing in this policy limits the rights you have under UAE consumer protection law.

11. Contact us

For any question about a return, refund or exchange, contact us with your order number:

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