FAQ
Last updated: 6 October 2026
Answers to the questions PlayzoKids customers ask most. Tap a question to open it.
Shopping and orders
What does PlayzoKids sell?
Toys and stationery. Our range includes action figures, dolls, board games, educational and early learning toys, construction sets, R/C cars, art and craft kits, and school and office stationery.
How do I place an order?
Add the items you want to your cart, go to checkout, enter your delivery details and pay. The shipping charge is shown at checkout before you pay.
Can I create an account?
Yes. Use the Log in link at the top of the site to create an account. Logging in lets you check out faster.
Can I shop by brand?
Yes. See our Shop by brands page.
Can I cancel my order?
Yes. You can cancel free of charge any time before your order is dispatched. Email store@playzokids.com with your order number.
Once an order has been dispatched, it is handled as a return under our Return Policy.
Can prices or availability change?
Prices and product availability may change without notice. If a pricing error affects your order, we contact you before processing it.
Full details: Terms and Conditions
Payment and prices
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Diners Club, Discover, JCB, Apple Pay and Google Pay. The payment methods available for your order are shown at checkout.
Which currency are your prices in?
All transactions are processed in UAE Dirhams (AED).
Do your prices include VAT?
Yes. All displayed prices include 5% VAT.
Will I get an invoice?
Yes. You receive a tax invoice for every purchase.
Full details: Terms and Conditions
Delivery
Where do you deliver?
We ship to all locations within the UAE, across all Emirates, through our courier partners.
Do you deliver outside the UAE?
Not currently. We ship to locations within the UAE.
How long does delivery take?
Orders are typically delivered within 1 to 2 working days of order confirmation.
How much does shipping cost?
| Orders of AED 99 or more | Free |
|---|---|
| Orders below AED 99 | AED 15 |
The shipping charge is shown at checkout before you pay.
Which days do you deliver?
Our working days are Monday to Saturday. Orders placed on a Sunday or a public holiday are processed on the next working day.
How do I track my order?
We send you tracking updates once your order is dispatched.
What if I miss my delivery?
Our courier partner tries again or contacts you to reschedule. Please make sure someone is available at the address you gave us to receive the order.
Can I collect my order from your store?
Yes. Free store pickup is available from our store at Shop No. 40-1, Yousif Yaqoub Yousif Al Serkal Building, Al Muhaisnah 4, Dubai, United Arab Emirates.
Full details: Shipping Policy
Returns and refunds
Can I return an item?
Yes. You can return an item for any reason within 7 days of delivery, including a change of mind, as long as it is:
- unused
- in its original packaging
- in the same condition you received it, with all parts and accessories
How do I start a return?
Email store@playzokids.com or use our contact form within 7 days of delivery. Include your order number and tell us whether you want a refund or an exchange. We arrange a free pickup from your address.
Does a return cost anything?
No. Pickup is free and there are no restocking or administrative fees. You receive the full price you paid for the returned item.
How long does a return take?
| Pickup | Within 24 to 48 hours of your request, on working days |
|---|---|
| Inspection and replacement delivery | Within 2 to 3 working days of pickup |
| Refund | Within 7 business days of inspection |
When and how do I get my refund?
Once we have inspected your return, we send your refund to your original payment method within 7 business days. Your bank or card provider may take extra time to show the money in your account.
Can I exchange an item instead?
Yes, within the same 7 days and under the same conditions. Exchanges depend on stock. If the item you want is not available, we refund you instead. Pickup of the original item and delivery of the replacement are free.
My item arrived damaged, defective or wrong. What do I do?
We make it right at no cost to you. Contact us within 7 days of delivery with your order number and a photo of the problem. We collect the item free of charge, and you choose a replacement or a full refund.
Which items can't be returned?
We cannot accept a change-of-mind return if the item:
- has been used or assembled
- is missing its original packaging, parts or accessories
- is requested more than 7 days after delivery
This does not apply to damaged, defective or wrong items.
Full details: Return Policy
Store and contact
Do you have a physical store?
Yes. Visit us at Shop No. 40-1, Yousif Yaqoub Yousif Al Serkal Building, Al Muhaisnah 4, Dubai, United Arab Emirates.
What are your opening hours?
Monday to Saturday, 9:00 AM to 10:00 PM.
How can I contact you?
| store@playzokids.com | |
| Phone | +971 58 104 9955 |
| Message us on WhatsApp | |
| Contact form | playzokids.com/pages/contact-us |
Who operates PlayzoKids?
PlayzoKids (playzokids.com) is operated by M A A GENERAL TRADING L.L.C, Dubai, United Arab Emirates.
How is my personal information used?
Our Privacy Policy explains what we collect and how we use it.
Still have a question?
Contact us with your order number and we will help.